Frequently Asked Questions
What are the steps to book a Property?
First, select the property you would like to book from the Request Booking dropdown menu. You will be able to view the available dates on our booking calendar and contact us for a reservation. Simply confirm that your desired dates are available and fill out your contact information. We will email you as soon as possible to confirm your reservation. We will also send a payment request via a secure, third-party payment processing company. We never see any of your financial information.
Is booking through your website safe and secure?
All payments made on this platform will be requested and processed through a secure, third-party billing company. We never see any of your financial information.
Please review our Privacy Policy to understand the security and privacy policies and procedures of this website.
How am I sure the property is as it is shown on your website?
We keep our photos, amenities, and descriptions of each of our properties as current as possible. If anything at our properties is different from this website, it is as a result of an upgrade to the property (such as new art or fixtures). Please have a look at hundreds of reviews we’ve received from our guests, either on this site, our Facebook page, or our Airbnb or VRBO listings. We strive for complete satisfaction from each and every guest. If you have any issues at all during your stay, contact us and we will do everything in our power to make it right!
What is your cancellation policy?
A full refund shall be paid for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. A 50% refund shall be paid for cancellations made at least 7 days before check-in. No refunds shall be paid for cancellations made within 7 days of check-in.
We are pet lovers and and have an old dog at home ourselves. We would love to accommodate you and your four-legged friends, however, we do have strict size, breed, and temperament restrictions. Please call, text, or email us to see if you can bring your pet along. Please note, there is an additional $25 charge, per pet, per night stay, but this is capped at $100.
How do we communicate about my Booking and Stay?
If you would like to book a stay at one of our properties, please fill out the “Check Availability and Request Booking” form for the property you are interested in (Click for: Mountain Flower Hideaway).
Once we receive your booking request, we will review your information as quickly as possible. We will email you to confirm your reservation or request additional information.
One week prior to your stay, we will send you all of the information you need to know about accessing the property. Please feel free to contact us at any time before, during, or after your stay! No question is trivial – we want you to make the most of your time in our properties!
When is Check-In and Check-out?
Check-in is at 3:00pm. Check-out is at 10:00am. We will contact you prior to your arrival and/or departure to let you know if extended stay-times will be available for your stay.
What are Your Check-Out Procedures?
Check-out is at 10:00AM. We strive to allow you to check out later, if possible, particularly if no party is staying at your property immediately following your departure.
Our cleaning fee covers any gathering of linens, towels, and trash, so please don’t worry about making sure the property is sparkling. Simply set the heat to 60 degrees during the colder months and lock all doors!